{"id":19599,"date":"2026-04-21T12:50:00","date_gmt":"2026-04-21T10:50:00","guid":{"rendered":"https:\/\/sika-mut.dk\/terms-and-conditions\/option-to-complain\/"},"modified":"2026-10-28T14:38:32","modified_gmt":"2026-10-28T12:38:32","slug":"option-to-complain","status":"publish","type":"page","link":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/option-to-complain\/","title":{"rendered":"Option to complain"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Option to complain<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We of course hope that you will be happy with your purchase at Sikamut.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a problem has arisen with your order or an item, we would very much like the chance to help you and find a solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Sikamut first<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a complaint, you must contact us first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please describe the problem and state your order number. You are also welcome to send pictures if they can help show what the matter is about.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49  <a href=\"https:\/\/sika-mut.dk\/en\/how-to-contact-sikamut\/\" id=\"14002\">How to contact Sikamut<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also write to us at <strong><a href=\"mailto:salg@sika-mut.dk\">salg@sika-mut.dk<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We always try to resolve the matter together with you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">If we cannot reach agreement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If we cannot find a solution, you as a consumer may have the option of having your case handled through the public consumer complaints system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For Sikamut the relevant Danish complaints body is:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The Mediation Team for Consumer Complaints<\/strong><br>N\u00e6vnenes Hus<br>Toldboden 2<br>8800 Viborg<br>Denmark<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong><a href=\"https:\/\/naevneneshus.dk\/naevnsoversigt\/maeglingsteamet-for-forbrugerklager-og-forbrugerklagenaevnet\/\">Go to N\u00e6vnenes Hus<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The mediation team first tries to help the consumer and the company find a solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the case is not resolved through mediation, it may, under the applicable rules, go on to <strong>the Consumer Complaints Board<\/strong>, which can make a decision in the case.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are, among other things, requirements for which cases can be handled, and there may be a minimum limit for the price of the purchase as well as a complaints fee. You will find the current conditions at N\u00e6vnenes Hus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Do you live in Sweden, Norway or another EU\/EEA country?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have bought from Sikamut from another EU or EEA country, you can also get help with a cross-border complaint through <strong>the European Consumer Centres Network (ECC-Net)<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you live in Sweden or Norway, for example, you can contact Consumer Europe in your own country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They can advise you about your options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong><a href=\"https:\/\/commission.europa.eu\/topics\/consumers\/consumer-rights-and-complaints\/resolve-your-consumer-complaint\/european-consumer-centres-network-ecc-net_da\">Find your European consumer centre<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a rule you must have tried to resolve the matter directly with Sikamut first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Greenland and the Faroe Islands<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you live in Greenland or the Faroe Islands, you are also always welcome to contact us first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If, contrary to expectations, we cannot find a solution together, we are happy to help work out which complaint option is relevant for your particular case.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Questions?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unsure about anything, please contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sikamut<\/strong><br>H\u00e5betsvej 14<br>8700 Horsens<br>Denmark<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phone: +45 5098 3865<br>Mail: <a href=\"mailto:salg@sika-mut.dk\">salg@sika-mut.dk<\/a><br>CVR: 33 21 20 97<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Option to complain We of course hope that you will be happy with your purchase at Sikamut. If a problem has arisen with your order or an item, we would very much like the chance to help you and find a solution. Contact Sikamut first If you have a complaint, you must contact us first. [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":4764,"parent":19588,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-19599","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klagemuligheder og vejledning i hvordan du klager over en varer<\/title>\n<meta name=\"description\" content=\"Klagemuligheder og klagevejledning. S\u00e5dan g\u00f8r du hvis du vil klage over et k\u00f8b hos Sikamut. 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