{"id":19609,"date":"2026-04-21T12:33:00","date_gmt":"2026-04-21T10:33:00","guid":{"rendered":"https:\/\/sika-mut.dk\/terms-and-conditions\/returns-and-right-of-withdrawal\/"},"modified":"2026-10-28T14:43:47","modified_gmt":"2026-10-28T12:43:47","slug":"returns-and-right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/","title":{"rendered":"Returns and right of withdrawal"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Returns and right of withdrawal<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Returning an item to Sikamut should be easy and safe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have changed your mind about your purchase, or the item does not fit after all, you can use your right of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have 14 days after receiving the item to tell us that you wish to withdraw from the purchase. After that you have 14 days to send the item back to us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The easiest way is to create your return through our return portal. You can also tell us about your withdrawal by email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Create a return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Choose the country you are sending the parcel from:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>From Denmark<\/strong><br>\u2192 <a href=\"https:\/\/return.shipmondo.dk\/sikamut\">Create a return from Denmark<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>From Sweden<\/strong><br>\u2192 <a href=\"https:\/\/return.shipmondo.com\/sikamut-sverige\">Create a return from Sweden<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>From Norway<\/strong><br>\u2192 <a href=\"https:\/\/return.shipmondo.com\/sikamut-norge\">Create a return from Norway<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>From Greenland, the Faroe Islands or another European country<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us before you send the parcel back. Then we will help you with the best and most correct return method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2192 <a href=\"https:\/\/sika-mut.dk\/en\/how-to-contact-sikamut\/\">Contact Sikamut<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to return<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create your return through the relevant return portal.<\/li>\n\n\n\n<li>Pack the item well so that it does not get damaged during transport.<\/li>\n\n\n\n<li>Use the return label or QR code from the return portal.<\/li>\n\n\n\n<li>Hand in the parcel at the chosen carrier.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Once we have received the item, we process your return as quickly as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are not obliged to use our return portal. If you choose another return method, we recommend that you send the parcel with tracking and keep your receipt until your return has been fully processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are responsible for the item until it has been received at Sikamut.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What does a return cost?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With an ordinary return you pay the return shipping yourself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The price is shown in the return portal before you create your return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are returning from Greenland, the Faroe Islands or another European country, you must contact us first so that we can help you with the right solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The condition of the item<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You are welcome to try the item at home, just as you would in a physical shop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item has been used more than necessary to try it, we can deduct an amount if the use has made the item less valuable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pack the item securely. You are very welcome to use the original packaging if it is still suitable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you withdraw from your entire purchase, we refund the amount you have paid for the item as well as the price of our cheapest ordinary delivery method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have chosen a more expensive delivery method, we do not refund the additional cost compared with standard delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The refund is made without undue delay and no later than 14 days after we have received your message that you wish to withdraw from the purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can, however, withhold the refund until we have received the item, or you have sent us documentation that the item has been returned.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The money is as a rule refunded to the same payment method you used for the purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you would rather exchange the item for, for example, another size, colour or item, we are happy to help with that.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is a return note in your parcel. Write on it whether you want your money back or would like to exchange the item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want an exchange, write clearly which item, size or variant you would like instead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The return note helps us process your return quickly, but it is not a condition for you to use your right of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are also always welcome to contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2192 <a href=\"https:\/\/sika-mut.dk\/en\/how-to-contact-sikamut\/\">Contact Sikamut<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Uncollected parcels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is not enough simply to refrain from collecting or receiving a parcel if you wish to withdraw from your purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must also tell us that you wish to use your right of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an uncollected parcel is sent back to Sikamut, you may be charged the actual costs in connection with the return shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have problems collecting your parcel, please contact us. We will help if that is possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Questions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about returns, <a href=\"https:\/\/sika-mut.dk\/en\/how-to-contact-sikamut\/\">you are always welcome to contact us.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sikamut<\/strong><br>H\u00e5betsvej 14<br>8700 Horsens<br>Denmark<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phone: +45 5098 3865<br>Mail: <a href=\"mailto:salg@sika-mut.dk\">salg@sika-mut.dk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns and right of withdrawal Returning an item to Sikamut should be easy and safe. If you have changed your mind about your purchase, or the item does not fit after all, you can use your right of withdrawal. You have 14 days after receiving the item to tell us that you wish to withdraw [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":4764,"parent":19588,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-19609","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fortrydelsesret 14 dage fra modtagelsen af dit k\u00f8b<\/title>\n<meta name=\"description\" content=\"N\u00e5r du modtager dine varer fra os med posten, kan det v\u00e6re, at de ikke svarer til dine forventninger. Du har 14 dages fortrydelsesret.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fortrydelsesret 14 dage fra modtagelsen af dit k\u00f8b\" \/>\n<meta property=\"og:description\" content=\"N\u00e5r du modtager dine varer fra os med posten, kan det v\u00e6re, at de ikke svarer til dine forventninger. Du har 14 dages fortrydelsesret.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/\" \/>\n<meta property=\"og:site_name\" content=\"Sika-mut\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-28T12:43:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sika-mut.dk\/wp-content\/uploads\/2018\/10\/sq-logo-with-name-black.png\" \/>\n\t<meta property=\"og:image:width\" content=\"133\" \/>\n\t<meta property=\"og:image:height\" content=\"154\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/returns-and-right-of-withdrawal\\\/\",\"url\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/returns-and-right-of-withdrawal\\\/\",\"name\":\"Fortrydelsesret 14 dage fra modtagelsen af dit k\u00f8b\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/returns-and-right-of-withdrawal\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/returns-and-right-of-withdrawal\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/sika-mut.dk\\\/wp-content\\\/uploads\\\/2018\\\/10\\\/sq-logo-with-name-black.png?fit=133%2C154&ssl=1\",\"datePublished\":\"2026-04-21T10:33:00+00:00\",\"dateModified\":\"2026-10-28T12:43:47+00:00\",\"description\":\"N\u00e5r du modtager dine varer fra os med posten, kan det v\u00e6re, at de ikke svarer til dine forventninger. Du har 14 dages fortrydelsesret.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/returns-and-right-of-withdrawal\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/returns-and-right-of-withdrawal\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/returns-and-right-of-withdrawal\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/sika-mut.dk\\\/wp-content\\\/uploads\\\/2018\\\/10\\\/sq-logo-with-name-black.png?fit=133%2C154&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/sika-mut.dk\\\/wp-content\\\/uploads\\\/2018\\\/10\\\/sq-logo-with-name-black.png?fit=133%2C154&ssl=1\",\"width\":133,\"height\":154},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/returns-and-right-of-withdrawal\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hjem\",\"item\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms and conditions\",\"item\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/terms-and-conditions\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Returns and right of withdrawal\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/\",\"name\":\"Sika-mut\",\"description\":\"Accessories fra hav og fjeld \u2013 enkelt, \u00e6gte, nordisk - designet til det liv du lever.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sika-mut.dk\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Fortrydelsesret 14 dage fra modtagelsen af dit k\u00f8b","description":"N\u00e5r du modtager dine varer fra os med posten, kan det v\u00e6re, at de ikke svarer til dine forventninger. Du har 14 dages fortrydelsesret.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/","og_locale":"en_US","og_type":"article","og_title":"Fortrydelsesret 14 dage fra modtagelsen af dit k\u00f8b","og_description":"N\u00e5r du modtager dine varer fra os med posten, kan det v\u00e6re, at de ikke svarer til dine forventninger. Du har 14 dages fortrydelsesret.","og_url":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/","og_site_name":"Sika-mut","article_modified_time":"2026-10-28T12:43:47+00:00","og_image":[{"width":133,"height":154,"url":"https:\/\/sika-mut.dk\/wp-content\/uploads\/2018\/10\/sq-logo-with-name-black.png","type":"image\/png"}],"twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/","url":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/","name":"Fortrydelsesret 14 dage fra modtagelsen af dit k\u00f8b","isPartOf":{"@id":"https:\/\/sika-mut.dk\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/#primaryimage"},"image":{"@id":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/sika-mut.dk\/wp-content\/uploads\/2018\/10\/sq-logo-with-name-black.png?fit=133%2C154&ssl=1","datePublished":"2026-04-21T10:33:00+00:00","dateModified":"2026-10-28T12:43:47+00:00","description":"N\u00e5r du modtager dine varer fra os med posten, kan det v\u00e6re, at de ikke svarer til dine forventninger. Du har 14 dages fortrydelsesret.","breadcrumb":{"@id":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/#primaryimage","url":"https:\/\/i0.wp.com\/sika-mut.dk\/wp-content\/uploads\/2018\/10\/sq-logo-with-name-black.png?fit=133%2C154&ssl=1","contentUrl":"https:\/\/i0.wp.com\/sika-mut.dk\/wp-content\/uploads\/2018\/10\/sq-logo-with-name-black.png?fit=133%2C154&ssl=1","width":133,"height":154},{"@type":"BreadcrumbList","@id":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/returns-and-right-of-withdrawal\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Hjem","item":"https:\/\/sika-mut.dk\/en\/"},{"@type":"ListItem","position":2,"name":"Terms and conditions","item":"https:\/\/sika-mut.dk\/en\/terms-and-conditions\/"},{"@type":"ListItem","position":3,"name":"Returns and right of withdrawal"}]},{"@type":"WebSite","@id":"https:\/\/sika-mut.dk\/en\/#website","url":"https:\/\/sika-mut.dk\/en\/","name":"Sika-mut","description":"Accessories fra hav og fjeld \u2013 enkelt, \u00e6gte, nordisk - designet til det liv du lever.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sika-mut.dk\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/pages\/19609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/comments?post=19609"}],"version-history":[{"count":0,"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/pages\/19609\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/pages\/19588"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/media\/4764"}],"wp:attachment":[{"href":"https:\/\/sika-mut.dk\/en\/wp-json\/wp\/v2\/media?parent=19609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}