Option to complain
We of course hope that you will be happy with your purchase at Sikamut.
If a problem has arisen with your order or an item, we would very much like the chance to help you and find a solution.
Contact Sikamut first
If you have a complaint, you must contact us first.
Please describe the problem and state your order number. You are also welcome to send pictures if they can help show what the matter is about.
You can also write to us at salg@sika-mut.dk.
We always try to resolve the matter together with you.
If we cannot reach agreement
If we cannot find a solution, you as a consumer may have the option of having your case handled through the public consumer complaints system.
For Sikamut the relevant Danish complaints body is:
The Mediation Team for Consumer Complaints
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
The mediation team first tries to help the consumer and the company find a solution.
If the case is not resolved through mediation, it may, under the applicable rules, go on to the Consumer Complaints Board, which can make a decision in the case.
There are, among other things, requirements for which cases can be handled, and there may be a minimum limit for the price of the purchase as well as a complaints fee. You will find the current conditions at Nævnenes Hus.
Do you live in Sweden, Norway or another EU/EEA country?
If you have bought from Sikamut from another EU or EEA country, you can also get help with a cross-border complaint through the European Consumer Centres Network (ECC-Net).
If you live in Sweden or Norway, for example, you can contact Consumer Europe in your own country.
They can advise you about your options.
👉 Find your European consumer centre
As a rule you must have tried to resolve the matter directly with Sikamut first.
Greenland and the Faroe Islands
If you live in Greenland or the Faroe Islands, you are also always welcome to contact us first.
If, contrary to expectations, we cannot find a solution together, we are happy to help work out which complaint option is relevant for your particular case.
Questions?
If you are unsure about anything, please contact us.
Sikamut
Håbetsvej 14
8700 Horsens
Denmark
Phone: +45 5098 3865
Mail: salg@sika-mut.dk
CVR: 33 21 20 97
