Returns and right of withdrawal
Returning an item to Sikamut should be easy and safe.
If you have changed your mind about your purchase, or the item does not fit after all, you can use your right of withdrawal.
You have 14 days after receiving the item to tell us that you wish to withdraw from the purchase. After that you have 14 days to send the item back to us.
The easiest way is to create your return through our return portal. You can also tell us about your withdrawal by email.
Create a return
Choose the country you are sending the parcel from:
From Denmark
→ Create a return from Denmark
From Sweden
→ Create a return from Sweden
From Norway
→ Create a return from Norway
From Greenland, the Faroe Islands or another European country
Contact us before you send the parcel back. Then we will help you with the best and most correct return method.
How to return
- Create your return through the relevant return portal.
- Pack the item well so that it does not get damaged during transport.
- Use the return label or QR code from the return portal.
- Hand in the parcel at the chosen carrier.
Once we have received the item, we process your return as quickly as possible.
You are not obliged to use our return portal. If you choose another return method, we recommend that you send the parcel with tracking and keep your receipt until your return has been fully processed.
You are responsible for the item until it has been received at Sikamut.
What does a return cost?
With an ordinary return you pay the return shipping yourself.
The price is shown in the return portal before you create your return.
If you are returning from Greenland, the Faroe Islands or another European country, you must contact us first so that we can help you with the right solution.
The condition of the item
You are welcome to try the item at home, just as you would in a physical shop.
If the item has been used more than necessary to try it, we can deduct an amount if the use has made the item less valuable.
Pack the item securely. You are very welcome to use the original packaging if it is still suitable.
Refunds
When you withdraw from your entire purchase, we refund the amount you have paid for the item as well as the price of our cheapest ordinary delivery method.
If you have chosen a more expensive delivery method, we do not refund the additional cost compared with standard delivery.
The refund is made without undue delay and no later than 14 days after we have received your message that you wish to withdraw from the purchase.
We can, however, withhold the refund until we have received the item, or you have sent us documentation that the item has been returned.
The money is as a rule refunded to the same payment method you used for the purchase.
Exchanges
If you would rather exchange the item for, for example, another size, colour or item, we are happy to help with that.
There is a return note in your parcel. Write on it whether you want your money back or would like to exchange the item.
If you want an exchange, write clearly which item, size or variant you would like instead.
The return note helps us process your return quickly, but it is not a condition for you to use your right of withdrawal.
You are also always welcome to contact us.
Uncollected parcels
It is not enough simply to refrain from collecting or receiving a parcel if you wish to withdraw from your purchase.
You must also tell us that you wish to use your right of withdrawal.
If an uncollected parcel is sent back to Sikamut, you may be charged the actual costs in connection with the return shipment.
If you have problems collecting your parcel, please contact us. We will help if that is possible.
Questions
If you have questions about returns, you are always welcome to contact us.
Sikamut
Håbetsvej 14
8700 Horsens
Denmark
Phone: +45 5098 3865
Mail: salg@sika-mut.dk
